Policies and Terms & Conditions
Via dei Laghi Km 10.800
00040 Rocca di Papa (Rm)
Tel. +39 06 94 74 91 78
Fax +39 06 94 74 91 66
Cancellation terms and conditions for individual bookings
For each booking made you must provide credit card details by phone, email or fax. As soon as we receive your credit card details, you will receive a confirmation message from us as a record that your reservation is confirmed. All deposits are non returnable but redeemable for future bookings when in accordance with our cancellation terms below.
You will be offered an auto cancellation date when booking. This date is the deadline whereby the booking must be secured by paying a deposit, otherwise our system will automatically cancel the booking. All deposits are non refundable.
Telephone cancellations are not accepted.
If your booking is part of a special offer or package then the whole package or offer is payable for No Shows and your deposit is retained for all other booking cancellations.
Guarantee and Payments
No exceptions can be made for any of the above terms.
Please remember to bring a copy of your travel insurance policy with you so that you can contact your insurance company in an emergency.
We also advise you to leave a copy of your travel insurance policy (or at least the policy number and emergency contact details) and any other important documents with someone at home in case you lose them abroad. If you do need to make a claim while travelling, it might be easier to ask that person to handle it for you.
Please note that we cannot be held responsible for any inability to make immediate payment of emergency expenses in Italy.
Additional terms and conditions for Special Offers
Please note the following additional terms and conditions apply to special offer bookings:
Full board consists of breakfast, lunch and supper, if your flight or transportation arrangements are such that you would require an extra meal, please ensure that you pre-book and pay for these at check in.
Regular meal times are 8am-9am 13.00 and 19.30 if you intend to arrive outside of these hours, or if any flights are arriving later than 12.00 am and 19.00 at Fiumicino and 12.30 and 19.30 at Ciampino, please note that we cannot offer meals or cold plates. If guests are leaving before 7.30 am then we will offer packed breakfasts (for groups only – pre ordered) or basic supplies will be left in the tea room (for individuals.)